Terms of Use

Welcome to Reelwave. These Terms of Use (“Terms”) govern your use of the Reelwave service, including our websites, apps and other software, and the films, series, live programming, music, podcasts and audiobooks available through it (together, the “Reelwave service”). The Reelwave service is provided by Reelwave Media, Inc. (“Reelwave”, “we”, “us”).

By creating an account or using the Reelwave service, you agree to these Terms. If you do not agree, please do not use the service.

1. Membership

1.1. Your Reelwave membership continues until cancelled. To use the Reelwave service you must have internet access, a Reelwave-ready device and, unless you are on Reelwave Free, provide one or more payment methods.

1.2. We offer a number of plans, including ad-supported plans and plans that include Reelwave Music. Some plans may have different conditions and limitations, which will be disclosed at sign-up or in other communications made available to you. You can find details about your plan under Account › Membership.

1.3. You must be at least 18 years old, or the age of majority in your province, territory or country, to become a member. Individuals under that age may only use the service under the supervision of an adult member.

2. Promotional offers

We may from time to time offer special promotional offers, plans or memberships (“Offers”). Offer eligibility is determined by Reelwave at its sole discretion, and we reserve the right to revoke an Offer and put your account on hold if we determine you are not eligible. Members of households with an existing or recent Reelwave membership may not be eligible for certain introductory Offers.

3. Billing and cancellation

3.1. Billing cycle. The membership fee for your plan and any other charges you may incur, such as taxes and add-ons, will be charged to your payment method on the specific payment date indicated on your Account page. The length of your billing cycle depends on the type of subscription you choose.

3.2. Payment methods. You authorize us to charge any payment method associated with your account if your primary payment method is declined or unavailable. You remain responsible for any uncollected amounts.

3.3. Cancellation. You can cancel your membership at any time, and you will continue to have access to the Reelwave service through the end of your billing period. To the extent permitted by applicable law, payments are non-refundable and we do not provide refunds or credits for partial membership periods or unused content.

3.4. Changes to price and plans. We may change our plans and the price of our service from time to time. We will notify you at least 30 days before any price change takes effect.

4. Using the Reelwave service

4.1. The Reelwave service and any content accessed through it are for your personal and non-commercial use only and may not be shared with individuals outside your household, except where your plan allows it. During your membership we grant you a limited, non-exclusive, non-transferable right to access the Reelwave service and view or listen to content.

4.2. You may view or listen to content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed that content. The content available may vary by location and will change from time to time.

4.3. You agree to use the Reelwave service in accordance with all applicable laws and not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from or use content obtained through the service except as explicitly authorized in these Terms. You also agree not to circumvent, remove, alter or deactivate any content protection, use any robot, spider or scraper, or upload or transmit any material designed to interfere with the service.

4.4. Downloads. Content you download is time-limited and may only be played within the Reelwave app on supported devices. Some content may have limits on the number of downloads or renewals.

4.5. Quality. The quality of the display of content may vary from device to device and depends on factors including your location, available bandwidth and the speed of your internet connection. HD, Ultra HD, HDR and Dolby Atmos availability depends on your plan, your internet service and your device.

5. Your account

The member who created the account and whose payment method is charged (the “Account Owner”) is responsible for any activity on the account. To keep control over the account, the Account Owner should keep their password and payment details confidential and use the device management tools under Account › Devices. We may terminate or restrict your account to protect you, Reelwave or our partners from identity theft or other fraudulent activity.

6. User content and community features

Features such as Watch Together, playlists, reviews and profile images allow you to share content with others. You are responsible for anything you share and agree not to post anything unlawful, harassing or infringing. You grant Reelwave a worldwide, non-exclusive licence to host and display that content solely for the purpose of operating the service. Please read our Community Guidelines for more information.

7. Warranties and limitations of liability

The Reelwave service is provided “as is” and without warranty or condition. In particular, we do not guarantee that the service will be uninterrupted or error-free. To the extent permitted by applicable law, Reelwave will not be liable for any indirect, incidental or consequential damages. Nothing in these Terms limits any non-waivable rights you may have under the consumer protection laws of your country of residence.

8. Dispute resolution

If you have a concern, please contact us first at reelwave.net/help/contact — most issues can be resolved quickly. These Terms are governed by the laws of the State of California, without regard to its conflict of law principles, except where the laws of your country of residence require otherwise.

9. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will notify you at least 30 days before they take effect. Continuing to use the Reelwave service after that date means you accept the updated Terms.

10. Contact

Reelwave Media, Inc., 1200 Sunset Gower Avenue, Los Angeles, CA 90028, United States. For help with your account, visit the Help Center.