Member Support Specialist (Spanish & English)

Help members on chat and phone — and make their day a little better.

About the team

The Member Experience team is a group of curious, collaborative people who care deeply about the experience of our 260 million members. We work in small, autonomous groups with a lot of ownership and very little process — and we ship constantly.

What you’ll do

• Own meaningful problems end to end, from discovery to launch and iteration.
• Partner with product, design, engineering, content and research colleagues across time zones.
• Use data and member feedback to make decisions and measure impact.
• Raise the bar for quality, craft and inclusion on your team.

What you’ll bring

• Significant experience in a similar role, ideally at consumer scale.
• Excellent communication skills and comfort with ambiguity.
• A track record of shipping work you’re proud of.
• A love of film, TV, music or podcasts doesn’t hurt.

Benefits

Competitive salary and equity, comprehensive health cover, 26 weeks of paid parental leave, a learning budget, flexible working and a free Reelwave One membership.

Reelwave is an equal opportunity employer. We welcome applicants of all backgrounds and provide reasonable accommodations throughout the hiring process.